We're tech-savvy because you're tech-savvy
How Technology Helps Our Customers
Southern Outdoor Restoration consistently provides better customer service by using technology to proactively manage our customers' needs and to earn and keep their trust.
Through the ServiceTrade application, we give our customers:
Besides helping us give great customer service, we use ServiceTrade to reliably manage our service operations to:
Southern Outdoor Restoration consistently provides better customer service by using technology to proactively manage our customers' needs and to earn and keep their trust.
Through the ServiceTrade application, we give our customers:
- Assurance that regularly recurring services will be completed on time.
- Validation through photos and videos that the work we were hired to do was completed to a high standard and to code.
- An after-service report with photos, videos, and audio notes that are always online, and always available.
- eQuotes that contain photos of deficiencies to help facility managers understand the issue.
- Technicians use smartphones and tablets to take photos, videos, audio notes, fill in forms and other documentation throughout the service appointment.
- Customers review a media-rich work acknowledgment with our technician at the end of the appointment to understand what the technician saw and did.
- If we have to quote repairs, the photos and notes about the issue are used to create the quote, and then visible on the quote for the decision maker.
- Service Link after-service reports are always online and always available so customers can see details about a previous service anytime it’s needed.
Besides helping us give great customer service, we use ServiceTrade to reliably manage our service operations to:
- Know when locations are due for upcoming services so nothing slips through the cracks.
- Give our technicians the building's or community’s service history in the field.
- Know that our technicians are at the right place, and the right time, and there are no surprises about the service call.
- Promptly alert customers when deficiencies are found.
To be efficient and effective for our customers, we use:
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SOR cares first about the health and safety of our employees, clients, and community. Please read our important updates regarding the COVID-19 outbreak here.
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2020 Job Locations
HOA & property managers: We are based in Raleigh and travel up to 100 miles for regular jobs. For larger projects, we travel throughout the state.
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